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Matt Moody
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Introducing the Net Win-back Score (NWS)
Sep 18, 2019
by
Matt Moody
Retention
The Dreaded Exit: Hostage Holding vs. Surrender
Jul 22, 2019
by
Matt Moody
Machine Learning
The Personalization Misnomer
Jul 2, 2019
by
Matt Moody
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Voluntary vs. Involuntary Churn: Tips for Fighting Both and Increasing Retention
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